Paddington Florist Returns & Complaints Policy

Our Fresh Flowers Guarantee in Paddington

At Florist Paddington, we are dedicated to providing the highest quality, freshest flowers for every customer. We are a proud local florist, serving homes and businesses throughout the Paddington area. Our Fresh Flowers Guarantee means you can shop with confidence, knowing every bouquet and arrangement is hand-selected with care and delivered in optimal condition.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. While we make every effort to ensure your flowers arrive fresh and in perfect condition, we understand that accidents can occasionally occur in transit. If you receive an order that is damaged on arrival, please contact us as soon as possible on the same day of delivery. Providing a photo of the damage will help us resolve the matter swiftly and efficiently.

Our Freshness Window

We stand behind the freshness of our blooms. All flowers supplied by Florist Paddington are guaranteed to remain fresh for at least 3 days from the date of delivery, provided they are cared for according to the instructions included with every order. Should your flowers fade or wilt within this window, and they have been properly cared for, please let us know so we can make it right.

Refunds & Replacement Options

Your peace of mind is important to us. If your flowers are damaged, arrive less than fresh, or do not meet the expectations set by our Fresh Flowers Guarantee, you have the option of a replacement or a refund. We handle requests promptly and aim to resolve any issue within 2 business days of notification and verification. Please note, to be eligible for a refund or replacement, claims must be made within 3 days of delivery and flowers retained for verification. Custom or special event orders may have specific conditions, which will be communicated to you at the time of purchase.

How to Lodge a Complaint

If you are dissatisfied for any reason not covered by the above policies, please let us know immediately. We value your feedback and take it seriously as we strive to continually improve our service. To lodge a complaint, simply contact us through your preferred channel and clearly describe your issue. Our friendly local team will acknowledge your complaint within one business day and seek a fair and timely resolution, typically within 3 working days.

Trusted Local Service for Paddington

Florist Paddington has been a trusted name for fresh flowers in Paddington, proudly serving our neighbours and local businesses. Your satisfaction means everything to us and we are committed to providing a worry-free experience every time you order. Thank you for choosing us to bring beauty and joy into your space. For further details on returns, refunds, or complaints, please reach out to our caring local team — we’re here to help.