Flower Delivery Terms | Paddington E-commerce Florist Policy

Florist Paddington Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Paddington, your trusted local provider of online flower delivery in Paddington and surrounding areas. By placing an order with us, you agree to comply with and be bound by these Terms & Conditions, which are designed to ensure the satisfaction of both parties throughout the purchase journey. Please carefully review all sections to understand your rights and obligations when ordering flowers online from Florist Paddington. These terms apply to customers in Paddington and all neighbouring localities eligible for our flower delivery service.

Order Process

Ordering flowers with Florist Paddington is designed to be straightforward and user-friendly. To begin, browse our online selection and add your preferred bouquets and flower arrangements to your basket. Once you are ready to proceed, select a delivery date and input the accurate recipient and delivery information.

Before finalising your order, you will be given the opportunity to review all details and make modifications as necessary. Confirming your purchase will prompt an on-screen acknowledgement and, subsequently, an order confirmation email summarising your purchase.

It is important to provide correct delivery addresses, recipient names, and contact information. Florist Paddington is not liable for failed delivery due to incorrect or incomplete details supplied by the customer. Should you realise there is an error in your order information, please reach out to us promptly to attempt rectification prior to dispatch.

We reserve the right to decline or cancel any order, especially in cases where there is supply limitation, suspected fraudulent activity, or events beyond our reasonable control.

Availability and Substitution

All products listed on our website are subject to seasonal and supply availability. On rare occasions, certain flowers or packaging shown in images may not be available at the time of arrangement. In such cases, Florist Paddington reserves the right to substitute with flowers of equal or higher value and similar style to ensure your order is fulfilled on time and to high standards. Colour and overall design will be matched as closely as possible to the original product image; however, some variations may occur due to natural characteristics of flowers and foliage.

Delivery Service

Florist Paddington offers reliable online flower delivery services across Paddington and nearby areas. Our delivery promise covers the intended dispatch and arrival of your floral gift on the date requested at the time of order, subject to availability and delivery schedules.

While we make every reasonable effort to deliver your flowers as scheduled, delivery times cannot be guaranteed, especially during peak periods, adverse weather conditions, or unforeseen events. If delivery to the intended recipient is not possible (e.g., no one home, inaccessible address), we may leave the flowers in a safe location, with a neighbour, or return the order to our shop, depending on the situation. Attempts will be made to inform the customer or recipient of the delivery status.

Special delivery requests or instructions must be clearly entered at the time of ordering. While we endeavour to meet such requests, they cannot be guaranteed.

Payments

Payment for your online flower delivery order must be made in full at the point of purchase. We accept a range of secure payment methods, including major debit and credit cards. All payments are processed through reputable payment service providers, employing encryption and industry-standard security measures to protect your transaction and personal data.

Prices displayed on our online shop are in pounds sterling (GBP) and include VAT at the applicable rate, unless otherwise indicated. Delivery charges, where applicable, will be clearly displayed and added to your order total before checkout.

If your payment is declined or cannot be processed, your order will not be confirmed and no flowers will be dispatched until a valid payment is completed. We reserve the right to cancel any order where payment issues arise or if there is suspicion of unauthorised, fraudulent, or otherwise improper payment activity.

Cancellations and Amendments

Should you wish to cancel or amend your flower delivery order, you must notify us as soon as possible, ideally before the order has entered preparation or dispatch stages. For orders cancelled more than 24 hours prior to the selected delivery date, a full refund will be provided using the original payment method. For orders cancelled less than 24 hours prior to delivery, or after flowers have been prepared or dispatched, we reserve the right to recover reasonable costs incurred, and a full refund may not be possible.

To request an amendment (such as a change in delivery date, recipient details or message card), please contact us promptly. While every effort will be made to meet your request, amendments cannot be guaranteed once the order is in processing or dispatch stages.

Returns and Refunds

Due to the perishable nature of flowers and plants, returns are generally not accepted unless the delivered items are found to be faulty, damaged, or not as described. If you are dissatisfied with your flowers, please contact us within 24 hours of receipt, providing clear evidence (such as photographs) for review. Where a quality issue is confirmed, we will offer a replacement, a partial refund, or a full refund, depending on the circumstances.

Please note that minor variations or substitutions, as described in the "Availability and Substitution" section, do not qualify as faults or grounds for return/refund. Refunds are processed to the original payment method and may take several working days to appear, depending on your financial institution.

Customer Responsibilities

Customers are responsible for ensuring that all order and delivery information provided is accurate and up-to-date. In the event of any changes or errors, timely notification to Florist Paddington is essential to facilitate smooth processing and delivery.

Upon receipt of flowers, it is the recipient’s responsibility to care for the products according to provided care instructions. We cannot accept liability for issues arising from improper care after delivery (e.g., lack of watering, inappropriate storage conditions).

Liability

Florist Paddington endeavours to deliver all orders to high standards and in accordance with descriptions presented on our online platform. However, our liability in connection with any order is strictly limited to the purchase price of that order. We do not accept liability for any indirect, special, or consequential loss or damage arising out of, or in connection with, your use of our online flower delivery service.

We accept no liability for failure to deliver your order on time or at all where this is due to circumstances beyond our reasonable control, including but not limited to: severe weather, traffic disruptions, strikes, breakdowns, accidents, or recipient unavailability at the delivery address.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Privacy and Data Protection

Florist Paddington is committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. Personal details collected as part of your order process will be used only for processing your transaction, fulfilling your order, and improving our service. We do not disclose your personal data to third parties except where required for fulfilling your delivery or by law.

For further information on how we handle your data, please refer to our Privacy Policy.

Intellectual Property

All content on the Florist Paddington website, including images, text, logos, and designs, is protected by copyright and other intellectual property rights. Use, reproduction, or distribution of any material from our website is not permitted without prior written consent from Florist Paddington.

Changes to Terms & Conditions

Florist Paddington reserves the right to modify or update these Terms & Conditions at any time to reflect changes in our services, the law, or business needs. Updates will be posted on our website and shall become effective immediately upon publication. It is your responsibility to review these terms prior to each purchase.

Governing Law and Jurisdiction

These Terms & Conditions, including the sale and delivery of products via the Florist Paddington online platform, are governed by the laws of England and Wales. Any disputes arising in connection with these terms, or the use of our services, will be subject to the exclusive jurisdiction of the English courts. Nothing in these Terms & Conditions affects your statutory rights as a consumer under applicable UK law.

Contact and Customer Service

If you have any queries or require assistance regarding our online flower delivery service, orders, cancellations, or these Terms & Conditions, our customer service team is here to help. Please use the contact details provided on our website for all correspondence. We strive to respond to all customer queries promptly and resolve any issues fairly and efficiently.

Applicability

These Terms & Conditions apply to all flower delivery orders placed online with Florist Paddington by customers in Paddington and the surrounding areas. By purchasing from us, you confirm that you have read, understood, and agreed to these terms.